Policies
Please find relevant policies and terms and conditions below relating to service, procedure, product, online use and data.
Service
Valued experience
We value each and every person’s time with us and recognise that everyone has unique needs and goals. Our team will ensure your treatment is customised to your needs. If you feel our team has not met this guarantee please contact us for feedback.
Quality assurance
All of our team members are qualified for the treatments they administer and products they recommend. We also use the latest technology to provide the best possible service to you. If you feel our team has not maintained quality service please contact us asap.
With Compliments
Have peace of mind that our team will provide complimentary aftercare and advice at any time. If you ever have uncertainties we will make ourselves available to you. For aftercare concerns and followups please email hello@skinandteeth.com.au
No-Shows
Should you not show up to a reservation, any deposit paid prior is non-refundable. Should you reschedule after a no-show, any unclaimed deposits will be credited to your proceeding treatment.
Cancellations
For cancellations, we require 48 hours notice. Deposits are non-refundable for cancellations made within 48 hours, unless you reschedule, upon which your deposit will be credited to your proceeding treatment.
Cosmetic Injections
- Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
- The price per area treated will depend on the number of units required and the product used.
- For legal reasons, the product names cannot be used in advertising.
- Products purchased in a package can only be used in one appointment.
- Packages cannot be split over appointments unless medically necessary, as advised by our team.
Medications & Change in medical history
It is the patients responsibility to inform Contour Clinics if there is a change in their medical history (eg. cold sores or pregnancy) allergies or medications (eg. Isotretinoin).
In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient.
Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.
Review of procedures
Review of procedures are done at two weeks or four weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency.
Asymmetry, typical post treatment swelling, lumpiness will not be reviewed for at least two weeks unless advised otherwise by the doctor. If there are signs of infections or other serious complications, no reviews will take place before the advised review time frame.
It is your responsibility to inform the clinic if there are any signs of serious complications. In case urgent care is required, please contact us asap.
Hyalase – the dissolving of dermal fillers
Should the patient request to dissolve any dermal fillers performed by us, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler is approximately $600 per treatment.
You may require approximately three sessions. Our doctors/nurses reserve the right to decline the treatment of hyalase if they think it is unsafe or not in the patient’s best interest or if they wish to cease the practitioner-patient relationship. In this case, we will refer the patient to another clinic for further treatment.
Asymmetry
All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post-treatment are at the cost of the patient. We do not offer any complimentary treatments in the case of asymmetry.
Suitability for treatment
We cannot accept all patients for treatment. Some patients are unsuitable for the procedures performed. We reserve the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care.
We offer no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient with us, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes, you as the patient understand that these are not guaranteed. Please note, satisfaction rates of all medical procedures performed by us are very high.
Ceasing clinic/patient-relationship
All of our staff reserve the right to cease the clinic/patient-relationship at any time. In this case, we are not required to, but may offer the patient alternative doctors/therapists/clinics to continue their treatments.
Photography
Record keeping – Each patient will have photography done prior to treatment. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photography is kept confidentail and as part of our medical records.
Use of photography – Each patient will be given the option to decline our use of your photography in advertising or marketing for our clinic. Permission is given at your first appointment when completing our medical history form.
Refunds
As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. As such, we are not required to provide a refund for any treatment, product or procedure and we are not required to negotiate a refund.
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Information
Privacy Policy
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Last updated: June 03, 2022
This Privacy Policy describes Our policies and procedures on the collection,
use and disclosure of Your information when You use the Service and tells You
about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the
Service, You agree to the collection and use of information in accordance with
this Privacy Policy.
Interpretation and Definitions
==============================
Interpretation
————–
The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
Definitions
———–
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or
parts of our Service. - Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Skin & Teeth, 603/185 Elizabeth St, Sydney NSW 2000. - Cookies are small files that are placed on Your computer, mobile device or
any other device by a website, containing the details of Your browsing
history on that website among its many uses. - Country refers to: New South Wales, Australia
- Device means any device that can access the Service such as a computer, a
cellphone or a digital tablet. - Personal Data is any information that relates to an identified or
identifiable individual. - Service refers to the Website.
- Service Provider means any natural or legal person who processes the data
on behalf of the Company. It refers to third-party companies or
individuals employed by the Company to facilitate the Service, to provide
the Service on behalf of the Company, to perform services related to the
Service or to assist the Company in analyzing how the Service is used. - Third-party Social Media Service refers to any website or any social
network website through which a User can log in or create an account to
use the Service. - Usage Data refers to data collected automatically, either generated by the
use of the Service or from the Service infrastructure itself (for example,
the duration of a page visit). - Website refers to Skin & Teeth, accessible from skinandteeth.com.au
- You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Collecting and Using Your Personal Data
=======================================
Types of Data Collected
———————–
Personal Data
~~~~~~~~~~~~~
While using Our Service, We may ask You to provide Us with certain personally
identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
~~~~~~~~~~
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol
address (e.g. IP address), browser type, browser version, the pages of our
Service that You visit, the time and date of Your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect
certain information automatically, including, but not limited to, the type of
mobile device You use, Your mobile device unique ID, the IP address of Your
mobile device, Your mobile operating system, the type of mobile Internet
browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our
Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The Company allows You to create an account and log in to use the Service
through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-
Party Social Media Service, We may collect Personal data that is already
associated with Your Third-Party Social Media Service’s account, such as Your
name, Your email address, Your activities or Your contact list associated with
that account.
You may also have the option of sharing additional information with the
Company through Your Third-Party Social Media Service’s account. If You choose
to provide such information and Personal Data, during registration or
otherwise, You are giving the Company permission to use, share, and store it
in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We use Cookies and similar tracking technologies to track the activity on Our
Service and store certain information. Tracking technologies used are beacons,
tags, and scripts to collect and track information and to improve and analyze
Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your
Device. You can instruct Your browser to refuse all Cookies or to indicate
when a Cookie is being sent. However, if You do not accept Cookies, You
may not be able to use some parts of our Service. Unless you have adjusted
Your browser setting so that it will refuse Cookies, our Service may use
Cookies. - Flash Cookies. Certain features of our Service may use local stored
objects (or Flash Cookies) to collect and store information about Your
preferences or Your activity on our Service. Flash Cookies are not managed
by the same browser settings as those used for Browser Cookies. For more
information on how You can delete Flash Cookies, please read “Where can I
change the settings for disabling, or deleting local shared objects?”
available here. - Web Beacons. Certain sections of our Service and our emails may contain
small electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit the Company, for
example, to count users who have visited those pages or opened an email
and for other related website statistics (for example, recording the
popularity of a certain section and verifying system and server
integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on
Your personal computer or mobile device when You go offline, while Session
Cookies are deleted as soon as You close Your web browser. Learn more about
cookies here.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services
available through the Website and to enable You to use some of its
features. They help to authenticate users and prevent fraudulent use of
user accounts. Without these Cookies, the services that You have asked for
cannot be provided, and We only use these Cookies to provide You with
those services.
- Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies
on the Website.
- Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use
the Website, such as remembering your login details or language
preference. The purpose of these Cookies is to provide You with a more
personal experience and to avoid You having to re-enter your preferences
every time You use the Website.
For more information about the cookies we use and your choices regarding
cookies, please visit our Cookies Policy or the Cookies section of our Privacy
Policy.
Use of Your Personal Data
————————-
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of
our Service. - To manage Your Account: to manage Your registration as a user of the
Service. The Personal Data You provide can give You access to different
functionalities of the Service that are available to You as a registered
user. - For the performance of a contract: the development, compliance and
undertaking of the purchase contract for the products, items or services
You have purchased or of any other contract with Us through the Service. - To contact You: To contact You by email, telephone calls, SMS, or other
equivalent forms of electronic communication, such as a mobile
application’s push notifications regarding updates or informative
communications related to the functionalities, products or contracted
services, including the security updates, when necessary or reasonable for
their implementation. - To provide You with news, special offers and general information about
other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless You have opted
not to receive such information. - To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct
a merger, divestiture, restructuring, reorganization, dissolution, or
other sale or transfer of some or all of Our assets, whether as a going
concern or as part of bankruptcy, liquidation, or similar proceeding, in
which Personal Data held by Us about our Service users is among the assets
transferred. - For other purposes : We may use Your information for other purposes, such
as data analysis, identifying usage trends, determining the effectiveness
of our promotional campaigns and to evaluate and improve our Service,
products, services, marketing and your experience. We may share Your personal information in the following situations: - With Service Providers: We may share Your personal information with
Service Providers to monitor and analyze the use of our Service, to
contact You. - For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in
which case we will require those affiliates to honor this Privacy Policy.
Affiliates include Our parent company and any other subsidiaries, joint
venture partners or other companies that We control or that are under
common control with Us. - With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise
interact in the public areas with other users, such information may be
viewed by all users and may be publicly distributed outside. If You
interact with other users or register through a Third-Party Social Media
Service, Your contacts on the Third-Party Social Media Service may see
Your name, profile, pictures and description of Your activity. Similarly,
other users will be able to view descriptions of Your activity,
communicate with You and view Your profile. - With Your consent : We may disclose Your personal information for any
other purpose with Your consent.
Retention of Your Personal Data
——————————-
The Company will retain Your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use Your
Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with applicable
laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage
Data is generally retained for a shorter period of time, except when this data
is used to strengthen the security or to improve the functionality of Our
Service, or We are legally obligated to retain this data for longer time
periods.
Transfer of Your Personal Data
——————————
Your information, including Personal Data, is processed at the Company’s
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to —
and maintained on — computers located outside of Your state, province, country
or other governmental jurisdiction where the data protection laws may differ
than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such
information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data
is treated securely and in accordance with this Privacy Policy and no transfer
of Your Personal Data will take place to an organization or a country unless
there are adequate controls in place including the security of Your data and
other personal information.
Disclosure of Your Personal Data
——————————–
Business Transactions
~~~~~~~~~~~~~~~~~~~~~
If the Company is involved in a merger, acquisition or asset sale, Your
Personal Data may be transferred. We will provide notice before Your Personal
Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
~~~~~~~~~~~~~~~
Under certain circumstances, the Company may be required to disclose Your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).
Other legal requirements
~~~~~~~~~~~~~~~~~~~~~~~~
The Company may disclose Your Personal Data in the good faith belief that such
action is necessary to:
* Comply with a legal obligation
* Protect and defend the rights or property of the Company
* Prevent or investigate possible wrongdoing in connection with the Service
* Protect the personal safety of Users of the Service or the public
* Protect against legal liability
Security of Your Personal Data
——————————
The security of Your Personal Data is important to Us, but remember that no
method of transmission over the Internet, or method of electronic storage is
100% secure. While We strive to use commercially acceptable means to protect
Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
==================
Our Service does not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided
Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification
of parental consent, We take steps to remove that information from Our
servers.
If We need to rely on consent as a legal basis for processing Your information
and Your country requires consent from a parent, We may require Your parent’s
consent before We collect and use that information.
Links to Other Websites
=======================
Our Service may contain links to other websites that are not operated by Us.
If You click on a third party link, You will be directed to that third party’s
site. We strongly advise You to review the Privacy Policy of every site You
visit.
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
Changes to this Privacy Policy
==============================
We may update Our Privacy Policy from time to time. We will notify You of any
changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior
to the change becoming effective and update the “Last updated” date at the top
of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.
Contact Us
==========
If you have any questions about this Privacy Policy, You can contact us:
- By email: hello@skinandteeth.com.au
- By visiting this page on our website: skinandteeth.com.au/contact
- By mail: 603/185 Elizabeth St, Sydney NSW 2000
Questions? Ask us
